Careers
Customer Service Representative – Flowood, MS
| Department: Service | Reports to: BULK Plant Manager |
| Job Type: Salary | Date Posted: Open |
Summary:
We are seeking a detail-oriented customer service representative, with a pleasant demeanor, to play a key role in the success of our company by maintaining a positive relationship with a wide variety of Waring Oil fuel and lubricant accounts.
Essential Duties and Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels, calls, email, face to face.
- Ability to organize and dispatch orders on a daily basis as needed.
- Acknowledging and resolving customer complaints.
- Knowledge of product and inventory.
- Processing orders, from initially keying to closing out.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues, as necessary.
- Prioritizing tasks, tracking progress, and communicating with involved parties.
- Ensure customer satisfaction and provide professional customer support.
- Effectively manage POS system for fuel pumps, at needed locations (Biloxi, Louisville, Jackson).
- Other duties as assigned by manager.
Qualifications/Skills:
- Excellent organizational skills and diligence
- Strong people skills
- Open-mindedness in receiving instructions and willingness to learn.
- Initiative-taking and can work independently.
- Goal oriented
- Understanding of business math
- Ability to recognize and interpret trends.
- Prior E3 experience is not required but preferred.
- Ability to learn and understand the back-office software system.
- Knowledge in Microsoft Office
- Knowledge of lubricants and fuels (a plus)
Educational/Experience Requirements:
Minimum 2 years of prior CSR experience
Minimum of associate degree, bachelor’s degree is preferred.
Please email your cover letter and resume to applicants@waringoil.com
Drivers Needed at Waring Oil
Waring Oil Company is hiring Class A and Class B CDL drivers with tanker and hazmat endorsements for fuel transport. We offer competitive pay and benefits.
Please fill out the application below. If your information matches an open position, we will be in touch with you.